UK Research and Innovation aims to be as open as possible in informing others how we conduct our business through our publications, our website and face-to-face discussions.

We are committed to openness, transparency good record-keeping and effective communication in our handling of requests for information. All information will be made freely available unless there is a good reason not to do so, in line with relevant exemptions. Our website and those of our Councils and Research Institutes are developed with this goal in mind.

• The Freedom of Information Act 2000 and Environmental Information Regulations 2004 give you specific rights to obtain information about what we do and how we do.
• The General Data Protection Regulation (GDPR) (EU) (2016/679) gives you the right to see personal information we hold about you.

If the information you are interested in cannot be accessed through our website you can make a request in writing. To help us to locate the information please outline your request as clearly as possible, providing any relevant dates, organisations or names, and tell us if you would like to receive the information, either in hard copy or in electronic format.

We aim to provide as much information as possible free of charge although we reserve the right to charge fees in accordance the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulation 2004.

Please email or write to us:
Freedom of Information Officer
UK Research and Innovation
Polaris House
Swindon, SN2 1FL

As part of our commitment to accountability, we take complaints extremely seriously and operate a fair and transparent procedure to deal with them. If you have a complaint about how we conduct our work, please provide details via post, phone, fax or email and include the following information:

• a clear description of the complaint and what you’d like us to do to address it
• whether or not this is a first-time complaint
• your full contact details, including phone number and email address.

Please send your complaint to:

UK Research and Innovation Complaints Officer
UK Research and Innovation
Polaris House
North Star Avenue
Swindon
SN2 1FL

Please write to us giving as much detail as you can about your complaint. We will acknowledge your letter immediately and tell you how long we will take to deal with it. We will then investigate your complaint fully and fairly and send you a swift and complete response. We will also consider your complaint when reviewing how we can improve our services.

If you are not satisfied with the Complaints Officer's response you may contact the Information Commissioner for a decision:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113

Details of how to take your complaint further can be found on the Information Commissioner's Office website.