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Service First

STFC is committed to establishing and applying appropriate standards of regularity and propriety, including applying appropriate cultures and behaviours. We uphold high standards of integrity in all areas of the Councils operation, in line with the recommendations of the Committee on Standards in Public Life.

STFC operates a code of conduct for all of our staff and for Council members but recognises that we need to be responsive where these standards are challenged.

It is important that we guard against the perception of impropriety as well as the reality. We must be able to withstand both internal and external scrutiny. In particular, we will:

  • Operate a transparent and fair procedure to investigate all complaints and allegations of fraud
  • Protect the rights of the individual referring such matters
  • Treat all referrals seriously and confidentially
  • Maintain a high quality, accessible and responsive approach
  • In this context we aim to deliver the following standards of service

In this context we aim to deliver the following standards of service.

Key facts

Grant, studentship and fellowship applications

We will send an acknowledgement to applicants within four working days of receipt of their applications. In addition, we will inform all applicants of the period within which they can expect to receive a decision on their application.

General correspondence

We will answer correspondence (which requires a response) whether by letter, fax or e-mail, within 15 working days. On occasions where it may take longer to provide an answer, we will give a clear indication of when a response can be expected within the 15 day period.

Providing information

We will provide contact details (address, telephone number, fax number, e-mail address and web site address) on all external correspondence and on our website.

Consulting users

We will consult users regularly as part of our normal business processes, through our system of peer review and advisory committees and occasional town meetings.

Complaints procedure

We will operate a transparent and fair complaints procedure.


We comply fully with the requirements of current data protection legislation, in particular that personal data will only be used for stated, agreed purposes and that it will not be disclosed to a third party without the data subject’s consent.

We follow the guidelines set down in the Code of Practice on Access to Government Information in providing information to external sources on request.

UK Research and Innovation complaints policy

STFC is a member of UK Research and Innovation and as such we uphold high standards of integrity and professionalism in all areas. In line with The 7 Principles of public life (also known as the Nolan Principles) UKRI operates a code of conduct for all of our staff, Boards and Councils and others who act on our behalf.

Despite this we recognise that things can sometimes go wrong and we want you to have the opportunity to raise any problems or complaints with us. Any complaint will be taken seriously and treated in the strictest confidence.

Our complaints policy is managed by UKRI.

Last updated: 25 June 2018


Science and Technology Facilities Council
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